How Rankk Protects Your Financial Information

Rankk does not automatically connect to your financial accounts.

You choose the banks, credit cards, loans, investment accounts, and other supported accounts you want to include.

If one financial institution shows several accounts, you may be able to select only the accounts you want Rankk to use.

For example, you may choose to connect:

• Your personal checking account
• Your savings account
• One credit card
• Your retirement account

You do not have to connect every account shown.

Learn how to connect a financial account.

Rankk uses Plaid for most financial account connections. Some financial institutions may use their own direct connection service.

When you select a financial institution, the sign-in and verification steps are handled through the secure connection experience provided by Plaid or the institution.

Depending on the institution, you may be asked to:

• Sign in to your financial institution
• Confirm your identity
• Enter a one-time verification code
• Approve access to supported account information
• Select the accounts you want to connect

The exact experience depends on the financial institution.

Learn more about how Plaid connections work.

The information available depends on the account, financial institution, and connection service.

It may include:

• Account names and types
• Current or available balances
• Transactions
• Credit card and loan balances
• Investment holdings
• Retirement account information
• Other supported account details

Rankk organizes the available information so it can power the features you choose to use.

Your connected financial information may be used to help you:

• Review your accounts and balances
• Understand your spending and income
• Track your net worth
• Build and follow a budget
• Review bills and subscriptions
• Understand your Rankk percentile
• Explore future financial scenarios
• Ask Rankk AI questions

For example, Rankk AI may review your recent spending, account balance, monthly budget, and upcoming bills when helping you understand how much may be safe to spend.

Learn more about how Rankk AI uses your financial information.

Connecting a financial account allows Rankk to receive supported financial information.

Simply connecting an account does not give Rankk permission to:

• Make purchases
• Withdraw money
• Transfer money
• Pay a bill
• Buy or sell an investment
• Change your bank password
• Apply for credit

Any future Rankk feature that can take an account-changing action should require a clear request and confirmation before the action happens.

Rankings and comparison groups are designed to show where you stand without showing your private financial details to other users.

Other users should not receive access through ranking features to your:

• Account balances
• Individual transactions
• Income
• Debt balances
• Investment holdings
• Connected account information

Learn more about understanding your Rankk percentile.

You can also take simple steps to protect your account.

• Keep your email account secure.
• Protect your phone with a passcode, Face ID, or another supported lock.
• Do not share sign-in or verification codes.
• Keep Rankk and your phone’s operating system updated.
• Only connect accounts through the official Rankk app.
• Review connection requests before approving them.
• Sign out when using a device you do not control.

Rankk support should never ask you to send your financial institution password, one-time verification code, PIN, or full account number.

A screenshot may contain private financial information.

Before sharing one, review it for details such as:

• Account balances
• Transaction information
• Merchant names
• Account names
• Email addresses
• Other personal information

Only share the information needed to explain the problem.

Never include your password, PIN, one-time code, or full account number in a support request.

A financial institution may sometimes require you to approve the connection again.

This can happen after:

• Changing your financial institution password
• A connection expires
• A bank adds a new security step
• The institution updates its connection system
• A temporary connection issue occurs

Complete reconnection only through the Rankk app and the connection experience provided by Plaid or your financial institution.

Learn how to reconnect a financial account.

You can remove a financial account you no longer want included in Rankk.

Removing an account stops Rankk from receiving new information from that connection.

It may also change information throughout Rankk, including:

• Account totals
• Spending and income
• Net worth
• Budgets
• Rankings
• Rankk AI answers

Learn how to remove a connected financial account.

Disconnecting one financial account does not close your full Rankk account.

It only removes that financial connection.

Account deletion and other privacy requests should follow the controls and policies currently supported by Rankk.

Read Rankk’s official Privacy Policy.

Review your Rankk account and connected financial institution immediately if you notice:

• An account you did not connect
• A financial institution you do not recognize
• An unexpected sign-in message
• A verification code you did not request
• Financial information that belongs to someone else
• Other activity that appears unusual

Contact your financial institution directly if you believe an account or transaction may be unauthorized.

Rankk cannot cancel or dispute a bank or card transaction.

You should also contact Rankk support.

When reporting a privacy, account, or connection issue, include:

• A short description of what happened
• The financial institution involved
• The affected account type
• When you first noticed the issue
• The error message shown
• A screenshot, when helpful

Do not include:

• Your password
• Your PIN
• A one-time verification code
• Your full account number
• Your Social Security number
• Complete payment card details