How Does Rankk Handle Refunds?

A refund may appear as money entering your:

• Checking account
• Credit card account
• Debit card account
• Digital payment account

The transaction may include the merchant name, refund amount, date, and connected account.

For example:

• Original purchase: $120 at a clothing store
• Refund: $45 from the same store
• Final amount spent: $75

The exact details Rankk receives depend on your financial institution, Plaid, or another supported connection service.

A refund returns money that you previously spent.

It should normally reduce your spending instead of being counted as new income.

For example, a $60 refund from a returned purchase should not make it look like you earned an extra $60.

Learn more about how Rankk identifies income.

When Rankk identifies a refund, it may reduce the spending total for the related category, merchant, or time period.

For example:

• Shopping purchase: $200
• Shopping refund: $50
• Final shopping spending: $150

If the purchase and refund happen in different months, the refund may appear during the month it was received.

For example:

• Purchase made in March: $200
• Refund received in April: $50

March may still show the original purchase, while April shows the refund. Longer-term views can provide a clearer picture of the final amount spent.

Rankk may not immediately connect a refund with the original purchase when:

• The merchant names are different
• The refund amount is only part of the original purchase
• The purchase and refund happened far apart
• The refund was sent to a different account
• The transaction is still pending
• The financial institution provides limited details
• One order was refunded through several transactions

For example, an online store may use one name for the purchase and a different payment processor name for the refund.

A full refund returns the entire purchase amount.

For example:

• Original purchase: $80
• Refund: $80
• Final spending: $0

A partial refund returns only part of the purchase.

For example:

• Original purchase: $80
• Refund: $30
• Final spending: $50

Partial refunds may happen when only part of an order is returned or when a merchant adjusts the final price.

A refund may appear as pending before it is completed.

While pending, its date, amount, or merchant name may change.

Your spending totals may not fully update until the refund is completed.

Learn more about pending and completed transactions.

A credit card refund normally lowers the amount you owe on the card.

It may not immediately appear as money in your checking account.

For example, if your credit card balance is $900 and you receive a $100 refund, the balance may decrease to $800 after the refund is completed.

If you already paid the card balance, the refund may create a credit balance depending on your card issuer.

Contact your credit card company if you have questions about how the refund affects your statement or payment.

You may briefly see:

• The original purchase
• A pending refund
• A completed refund

This does not always mean the refund was sent twice. The pending version may disappear after the completed transaction is processed.

Learn more about why a transaction appears twice.

First, check the merchant’s refund confirmation and your financial institution’s app or website.

Refunds can take several business days to appear, depending on the merchant and financial institution.

Then check:

1. Whether the refund is still pending
2. Whether it was returned to a different account
3. Whether it appears under a different merchant name
4. When the account last updated
5. Whether the account needs to be reconnected

Rankk cannot issue, speed up, cancel, or dispute a refund. Contact the merchant or financial institution for questions about the refund itself.

Open the refund transaction and review:

• The merchant name
• The amount
• The date
• The connected account
• The category
• Whether it is pending or completed

If Rankk allows transaction editing, update the category and save the change.

If the refund is still being counted as income or is not reducing your spending correctly, contact Rankk support.

Include:

• The original purchase
• The refund transaction
• The amounts and dates
• The connected account
• A screenshot, if helpful

Do not include your password, verification code, or full account number.