How to Keep Your Rankk Account Secure

Rankk may use your email address to help you sign in or verify your identity.

Anyone who gains access to your email may be able to view sign-in messages or verification codes.

To protect your email:

• Use a strong and unique password.
• Do not reuse the same password across several services.
• Turn on the security features offered by your email provider.
• Review unfamiliar sign-ins or devices.
• Keep your recovery email and phone number current.
• Sign out of devices you no longer use.

Contact your email provider if you believe someone else has accessed your inbox.

A Rankk sign-in or verification code is meant only for you.

Do not share it with:

• Rankk support
• A financial institution
• A person calling or texting you
• Someone claiming they need to verify your account
• Friends or family members

Rankk support should never need your one-time code to investigate a normal support request.

If you receive a code you did not request, do not share or enter it. Review your email and Rankk account for unusual activity.

Your phone may provide access to Rankk and your financial information.

Use the security controls available on your device, such as:

• A strong device passcode
• Face ID, fingerprint recognition, or another supported device lock
• Automatic screen locking
• Operating system updates
• App updates
• Device-finding and remote-lock features

Do not leave an unlocked phone where another person can access it.

Download Rankk only through its official download page or verified app-store listing.

Be careful with:

• Unofficial download links
• Unexpected email attachments
• Messages asking you to install another app
• Websites that copy Rankk’s name or design
• Requests to provide financial login information outside the normal connection process

Use the official Rankk website at rankk.me and open Rankk through the official app listing for your device.

Rankk uses Plaid for most financial account connections. Some institutions may use their own direct connection service.

Only enter financial institution credentials inside the official connection window opened through Rankk.

Before continuing, check that:

• You started the connection inside Rankk.
• The correct financial institution is shown.
• The request matches the account you are trying to connect.
• You understand which accounts and information you are approving.

Learn more about how Plaid connections work.

The security of your connected bank, card, loan, and investment accounts is also important.

Follow the security guidance provided by each financial institution.

You should:

• Use strong and unique credentials.
• Review security alerts.
• Keep contact information current.
• Check recent transactions.
• Report unauthorized activity quickly.
• Never share one-time verification codes.

Rankk cannot change your bank password, lock a bank account, replace a payment card, or dispute a transaction.

Contact the financial institution directly for those actions.

Regularly review the accounts connected to Rankk.

Check for:

• An institution you do not recognize
• An account you no longer use
• A connection that needs attention
• An account showing information that belongs to someone else
• A connection you no longer want Rankk to include

You can remove an account you no longer want connected.

Learn how to remove a connected financial account.

Removing a connection may affect your balances, spending, net worth, rankings, budgets, and Rankk AI answers.

Screenshots may reveal more information than you intend.

Before sharing one, check for:

• Account balances
• Transaction details
• Merchant names
• Email addresses
• Account names
• Partial account numbers
• Financial goals
• Rankk AI conversations
• Other personal information

Crop or hide details that are not needed to explain the issue.

Never share:

• Passwords
• PINs
• Full account numbers
• Complete card numbers
• Card security codes
• Social Security numbers
• One-time verification codes

A shared Rankk AI conversation or link may allow another person to view information included in that shared content.

Before sharing:

1. Read the full conversation.
2. Review any financial totals, transactions, charts, or personal details.
3. Confirm that the intended person should see everything included.
4. Remove or disable the shared link when it is no longer needed, if that control is supported.

Learn more about shared links.

Be careful with messages that:

• Ask for your Rankk sign-in code
• Ask for your financial institution password
• Demand urgent action
• Threaten to close or freeze your account
• Ask you to move money
• Ask you to install software
• Send you to an unfamiliar website
• Claim you won a prize or refund
• Request full account or card information

Do not use contact details included in a suspicious message.

Open Rankk directly or use the verified support method listed in how to contact Rankk support.

If you receive a Rankk verification or sign-in code you did not request:

1. Do not share or enter the code.
2. Secure your email account.
3. Review recent email sign-ins and devices.
4. Open Rankk directly instead of using links from the message.
5. Review your connected accounts and account information.
6. Contact Rankk support if anything looks unusual.

An unexpected code does not always mean someone entered your account, but it should not be ignored.

Use the security tools provided by your phone manufacturer or operating system.

When available:

1. Lock the device remotely.
2. Mark the device as lost.
3. Protect or update access to your email account.
4. Review other important financial apps.
5. Contact your mobile provider if needed.
6. Contact Rankk support if you believe someone may have accessed Rankk.

If Rankk shows a financial institution or account you do not recognize:

1. Do not interact with unknown financial information.
2. Take a safe screenshot with private details hidden, when helpful.
3. Review your Rankk and email security.
4. Contact Rankk support promptly.
5. Contact the financial institution if you believe one of your real accounts may be affected.

Financial information belonging to another person should be treated as a privacy issue and reported immediately.

Contact the bank, credit card company, lender, or financial institution that holds the account.

Rankk displays transaction information but cannot:

• Cancel a transaction
• Freeze a card
• Stop a payment
• Issue a refund
• File a dispute
• Replace a card
• Lock your financial institution account

After contacting the institution, you may also contact Rankk support if the transaction information is displayed incorrectly inside Rankk.

Use the latest available version of the Rankk app.

Updates may include improvements, bug fixes, and security-related changes.

Also keep your phone’s operating system current when your device supports the update.

Download updates only through verified app-store or official Rankk routes.

Contact Rankk support promptly when you notice:

• A connected account you do not recognize
• Financial information belonging to another person
• An unexpected change to your Rankk account
• A sign-in message or code you did not request
• A private shared link that appears exposed
• Another privacy or security concern

Include:

• A clear description of what happened
• When you first noticed it
• The affected feature or account type
• The message or error shown
• A safe screenshot, when helpful

Never include your password, PIN, full account number, Social Security number, or one-time verification code.

Learn more about how to contact Rankk support.