Why can’t I find my financial institution in Rankk?

Your financial institution may be listed under its full company name instead of the name you normally use. Try searching for:

• The institution’s full company name
• The name shown on its website
• Its parent company
• Its partner bank
• A shorter version of its name
• The institution’s website address

Before signing in, make sure the name, logo, and website shown in Rankk match your financial institution.

Some financial institutions have more than one connection option. The same company may have separate connections for:

• Personal banking
• Business banking
• Credit cards
• Loans
• Investments
• Retirement accounts
• Employee benefits

Choose the option that matches the website or app you normally use. For example, a company retirement plan may require a separate retirement or workplace-benefits connection rather than the company’s regular banking connection.

• It is listed under a different name
• The account requires a separate connection
• Plaid does not currently support it
• A direct connection is not available
• The institution does not allow connections to outside apps
• The institution recently changed its website or login system
• The connection is temporarily unavailable
• The account type is not supported
• The institution is not available in your country or region

Rankk cannot manually connect an account when Plaid or the financial institution does not provide a supported connection.

Learn more about how Plaid connections work.

Financial institution support can change. A connection unavailable today may become available later. An institution may also disappear from search results temporarily because of maintenance or a connection problem.

Wait a little while, then search for the institution again.

First, make sure you can sign in directly through the institution’s website or app. Then check for security alerts, verification requests, or updated terms requiring approval.

1. Confirm that your username and password are correct.
2. Complete any security request from your institution.
3. Make sure you selected the correct connection option.
4. Turn off any VPN or network setting that may block the connection.
5. Wait a few minutes and try again.

Read I can’t connect or reconnect my financial account for more help.

Yes. You can contact Rankk support and tell us which institution you would like to connect. Include:

• The institution’s name
• Its website address
• The type of account you want to connect
• The country where the institution is located
• A screenshot of the search results, if helpful

Requesting an institution does not guarantee that it can be added. Availability depends on Plaid, other connection providers, the institution, and the account type.

Yes. You can continue using Rankk with your other connected accounts. However, leaving out an account may make parts of your financial picture less complete.

• Account balances
• Spending and income totals
• Net worth and debt totals
• Investment totals
• Monthly budgets
• Financial forecasts
• Rankings and comparisons
• Rankk AI answers

For example, if your main credit card is not connected, Rankk may not see all of your spending or the balance you owe. Connecting more accounts gives Rankk a more complete picture and can make its tools and answers more useful.